Mediation is an alternative dispute resolution process. This process is more economical and more time efficient than the court process if handled appropriately.

Mediation is an opportunity for two parties to solve a problem outside of court with a neutral third party. These problems can include:

I. Workplace issues such as wrong full dismissal.
II. Business issues such as breach of contract and ownership of domain names.
III. Family issues such a custody and support agreements through open/closed mediation.
IV. Child protection issues such as adoption, protection and placement.

A mediator usually consults individually with each party to assess the case/problem and determine if it is appropriate for the mediation process. If the case is appropriate then the individuals are advised and a meeting is set for both parties with the mediator.

The mediator listens carefully to the interests of both parties and works to ensure that both parties are heard and understood by each other. The mediator will reflect back the interests of both parties and the options for resolving the problem that both parties have identified.

Mediators are not judges or lawyers who give legal opinions or make decisions about legal outcomes.

Mediators like a judge are unbiased individuals. Mediators help both parties create a solution that is satisfactory to them. These solutions are agreed on by both parties and documented. Both parties approve the document and it is provided to them as a written memorandum of understanding and a guide for future protocol. When the arrangements in the memorandums are observed they establish norms or routines that can be referred to by the courts and they can be integrated into legal agreements.